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Support for Alias

Alias is an ingredient and label scanner for iPhone and iPad. Most questions are answered below.


Frequently asked

How do I add something to my list?

Open My List, then use the add button. You can pick a common allergen, type your own name, or add a whole ingredient group.

Why did Alias not find something I know is there?

Alias only flags what is actually written on the label. If the wording changes, or a label is unclear, a word can be missed. Always read the label — Alias never tells you a food is safe.

What does "Check these words" mean?

Those are words Alias read that look close to something on your list but did not match. Check them yourself rather than relying on a guess.

Does Alias work offline?

Yes. Matching and reading the label happen on your device, with no network request.

Is my list private?

Yes. Your list and your scans stay on your device and are never uploaded. See the privacy policy.

How do I manage my subscription?

Subscriptions are managed by Apple. Open the App Store app, tap your profile picture, then Subscriptions. You can also use Restore Purchases on the upgrade screen to bring an active subscription back after reinstalling.

How do I delete my data?

In the app, open Settings → Delete all data. That removes your list and notice acceptance from this device. Deleting the app removes everything else.

Does Alias give medical advice?

No. Alias is an ingredient identification tool. It is not a medical device and does not give medical advice. It never says a food is safe.


Still stuck?

Email support@massivedynamicscanada.com and describe what happened, the label text if you have it, and your iPhone or iPad model.